WARRANTY & RETURNS
Q. What is the warranty on your products?
A. The warranty on products will vary. More information can be found here.
Q. What is your return policy?
A. You can view return policy for SKGcurate here.
Q. What if I ordered a plug-in product and it is not working?
A. If you are having trouble using the product or your product has stopped working, please call SKGcurate at 844-567-1500 or email at SKGcurate@skgtexas.com
Q. How do I request a quote?
A. You can request a quote through our website by clicking the “add to quote” button on each individual product page. You may also contact our customer service team to help build a quote through the phone or email. Call us at 844-567-1500 or email at SKGcurate@skgtexas.com.
Q. How long does it take to receive a quote?
A. A quote will be received with 24 business hours of the request.
Q. How do I receive my quote?
A. Quotes will be received via email from SKGcurate team.
Q. How do I place an order from a quote?
A. You can place an order directly through the quote you receive from SKGcurate. If you wish to place the order over the phone, please call our SKGcurate team at 844-567-1500 or email us at SKGcurate@skgtexas.com.
Q. Does my quote expire?
A. You have 30 days to place an order once a quote is generated? Need something more here Product availability is never guaranteed and sometimes things sell out quickly.
Q. Do quotes guarantee inventory?
A. Quotes do not hold nor guarantee inventory. If you have further questions about quantities available, please call our team at 844-567-1500 or email us at SKGcurate@skgtexas.com
PAYMENTS & ORDERING
Q. What forms of payment do you accept online?
We accept credit card payments (American Express, MasterCard, Visa, and Discover) and PayPal.
Q. Do you take other forms of payments not listed?
A. We do accept other forms of payment not listed on site. We can accept all forms of checks except third party checks. We will also accept wires. Please call SKGcurate at 844-567-1500 for further information. *Please note: alternative payment methods may delay the order processing and delivery timelines*
Q. Do you accept ACH payments?
A. Yes, a 2% discount may apply if paying with ACH payment. Please call SKGcurate at 844-567-1500 or email SKGcurate@skgtexas.com for further information.
*Please note: alternative payment methods may delay the order processing and delivery timelines*
Q. When will my card be charged?
A. Your card will be charged once you have placed your order.
Q. What if I am experiencing problems paying?
A If you are having problems at checkout, please call our SKGcurate team at 844-567-1500.
Q. Do you collect sales tax?
A. Sales tax is collected where required and is calculated based on the shipping address at time of order placement. Any order shipping in Texas will be subject to sales tax. Sales tax may be collected when shipping to other states as well.
Q. What if I am tax exempt?
A. Some of customers may have exemptions from sales tax and we are happy to help. Please send a copy of the resale certificate to SKGcurate@skgtexas.com along with your customer information.
Q. What if the product I want is out of stock?
A. If product is out of stock, we may be able to fill your needs via a special order. Please call our SKGcurate team at 844-567-1500 or email your request to SKGcurate@skgtexas.com.
SHIPPING & DELIVERY
Q. What type of delivery options are offered?
A. Multiple delivery options are available depending on the size of your order. For more information, please see our shipping delivery page here.
Q. How do I track my orders?
A. For any order placed, an email with tracking and delivery information will follow shortly after payment is completed. If you need an additional copy of this information or want further details, call customer service at 844-567-1500 or email at SKGcurate@skgtexas.com
Q. What are the associated shipping costs?
A. Shipping costs vary depending on items purchased and shipping location. See our associated shipping cost estimates here.
Q. How do I schedule my Large Parcel Delivery?
A. For any large parcel order our Delivery team will reach out to the customer directly. Delivery team sends an email when the order is ready to be scheduled.
You will receive a phone call within 24 hours to schedule the day and time of delivery.
If you are having trouble contacting the delivery team, please call the SKGcurate team at 844-567-1500.
Q. What if my Large Parcel delivery does not show up on time?
A. If you are expecting a Large Parcel delivery via our delivery team, please contact them first using the number at the bottom of the scheduling email. If they are not responsive, please contact SKGcurate customer service at 844-567-1500.
Q. What does Large Parcel White Glove cover? There is no answer here.
A. When a customer places a Large Parcel (White Glove) order with SKGcurate, it includes:
+ An appointment with a 4-hour delivery window coordinated by a delivery agent
+ Unpacking of the product
+ Assembly, if necessary
+ Placement in a room of your choosing (designated spot)
+ Removal of packing materials
+ Inspection/testing of product
White glove delivery means our delivery team brings your item(s) inside your room of choice, unwraps any packaging, installs and places the product in a space of your choosing and removes the packaging from your space.
*Please see White Glove inclusions and exclusions by clicking here.
Q. How do I know if my product qualifies for "white glove" delivery and installation?
A. Once items are in your cart, the cart will update with shipping method.
Q. Can I opt for my product to come unassembled? This question appears above.
A. As of now, any product requiring assembly comes fully assembled.
Q. What is the address of SKGcurate Pickup location?
A. SKGcurate pickup facility is in Austin, Texas in relative proximity to Austin Bergstrom International Airport (ABIA). The exact address for pickup will be sent via email after your order has been placed.
Q. If I choose Pickup at checkout, how long after purchase until my product is ready for pickup?
A. Once you have an order confirmation, you will receive a phone call within 1-2 business days (Monday-Friday excluding Holidays) to pick up your order.
Q. What if the product I want is out of stock?
A. If product is out of stock, we may be able to fill your needs via a special order. Please call the SKGcurate team at 844-567-1500 or email your request to SKGcurate@skgtexas.com.
Q. Do you have other products not listed online? How do I purchase them?
A. SKG oers a huge array of products not shown on SKGCurate. Simply call our customer service department at 844-567-1500 and we will help you find items.
Q. I am having trouble using my product do you oer user manuals?
A. If a product oers a user manual it can be found on the product page. You can also request a user manual via email at SKGcurate@skgtexas.com.
Q. How do I care for my products?
A. For product cleaning and maintenance, please revert to the product page. Please note product maintenance and cleaning will vary from product to product.
Q. Can I opt for my product to come unassembled?
A. Any product requiring assembly comes fully assembled.
Q. How do I apply to become a professional member?
A. You can apply online here. Membership is dependent upon receipt of appropriate credentials listed below, and a completed application. Once we have processed your application, you’ll receive a confirmation email with the outcome of your application.
Suitable Application Credentials:
+ Architects & Designers
+ Qualified Design Professionals
+ Businesses and Corporations
Please have your EIN number and tax exemption/resale certificate (if applicable) available for your application.
If you are unsure if you qualify, please contact our customer service team at SKGcurate@skgtexas.com or 844-567-1500.
Q. What are the benefits of becoming a professional member?
A. As a member of the SKGcurate professional program you will receive key benefits that help you shop as a business.
+ Member pricing (discounts will vary based o product and brand)
+ Special online platform
+ Catered customer service
Q. Why do you need my credentials, EIN, or business license to become a member?
A. We use this information to verify you qualify for our Professional Program.
Q. How do I place an order once I am a Professional Member?
A. You can place an order by creating and/or logging into your Professional Account. Once logged in you may proceed to check out as normal. Orders and quote requests can also be made via email at SKGcurate@skgtexas.com . Please allow up to 24 hours for a response or feedback
Q. Can I opt out of the Professional Program once approved?
A. Yes, if you would like to opt out of the Professional Program please reach out to our SKGcurate customer service team at SKGcurate@skgtexas.com or by phone at 844-567-1500.